Refund policy
Due to hygiene and health protection reasons, all jewelry items are strictly non-returnable and non-refundable once purchased, unless they arrive damaged or defective.
To start a return, you can contact us at hello@sunsetandboho.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping & Administrative Fees
- Shipping Responsibility: The customer is fully responsible for all return shipping costs and arrangements.
- Administrative Fee: An administrative fee of £5.99 will be charged for every returned order. This fee is the responsibility of the customer and will be automatically deducted from the final sale price refund of your item.
- Faulty Items Exception: The £5.99 administrative fee and return shipping costs do not apply if your item is confirmed by us to have arrived damaged, defective, or incorrect.
You can always contact us for any return questions at hello@sunsetandboho.com
Damages and Issues
Please inspect your order upon receipt and contact us within 24hrs if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If we confirm that the jewelry item arrived faulty or incorrect, you will not be charged the £5.99 administrative fee, and we will arrange to cover or reimburse your return shipping. Our hygiene policy does not affect your statutory rights regarding genuinely faulty or damaged goods.
Exceptions / Non-Returnable Items
We do not accept returns for any jewelry items (including earrings, necklaces, rings, bracelets and anklets due to hygiene and customer safety standards.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.